The most likely reason is because there is a typo in your email address when you registered. If you haven't received an email from us to confirm your membership, it may be because you entered an incorrect address (the email won't be delivered if the address is invalid).
Check your Spam folder to ensure it has not been filtered there. If not, please email the Customer Care Team at firstname.lastname@example.org
Check your password
Ensure you are typing it in - don't rely on auto fill. Request a password reminder by clicking on forgot password.
If the password reminder email fails to arrive in your Inbox, please check your email Spam folder. If you definitely haven't received it please email the Customer Care Team at email@example.com