My Check allowance is incorrect - how can I change it?


Your daily Checks and Flexichecks are calculated based on the information in your profile. If you believe that it is incorrect please check that you have the correct information relating to your weight, height and gender in your account and profile.

If you have recently updated your weight, sometimes you may need to refresh by swiping down on the screen in the app. If that doesn't work, try exiting the app and opening up again.

If your information is correct and your Check allowance still appears to be wrong, please email the help team at