The most common reason for not receiving a confirmation email is a typo in your email address when you registered.
If you haven't received an email from us to confirm your subscription or registration, first, check the email address is correct, then check your Spam/Junk folders.
If you still can't log in, please email the Customer Care Team at firstname.lastname@example.org
Checking your password
Ensure you are typing it in - don't rely on auto fill.
Request a password reminder by clicking on forgot password.
If the password reminder email fails to arrive in your Inbox, check your email Junk or Spam folders.